Delivery service
Deliveries within the Netherlands are delivered by PostNL, DPD or DHL.

Ordered on working days before 3:00 PM, we aim to ship your package the same day.

We aim to ship your products within 24-48 hours of receiving your order
send payment. However, it can prevent a product
is (temporarily) out of stock. In that case we deliver the product
maximum 10 working days after your payment has been received.

Postage costs
Our shipping costs are determined by PostNL, DPD or DHL
shipping costs, plus the applicable VAT rate. The costs are
depending on the weight of the goods ordered by you. At the
When you submit your order you will see exactly what the shipping costs are.

Where does Dok Home BV deliver?
We deliver our products to various countries within Europe. Is your country not in the list?
shipping countries, please contact our customer service. We will then make a suitable shipping quote.

Payment method
You can pay in four ways: via iDEAL, PayPal, Klarna Postpay or bank transfer.

Returns and defects
Despite the great care we take with your order, it is possible that an item becomes defective or that you receive the wrong product through no fault of your own. In these cases you must contact Dok Home B.V. within 10 days. This can be done via the online ticket system on our website or by writing a letter/email to:

Dock Home B.V.
Complaint handling
Neon road 25
3812RG Amersfoort
The Netherlands

Info(@)dokhome.nl

NB:
Unstamped shipments are not accepted. For a quick one
handling your complaint, you must include a copy of the invoice and return form
to steer.

Did you buy something through one of our partners, platforms such as Bol.com/ Leenbakker / Blokker? Then the procedure applies that applies on the website where you ordered.