FAQs
Place an order:
How do I place an order?
First click on the image or name of the product to view the item details. Choose the color or size and then enter the quantity you want to buy. You click on the button "Add to cart" After you have added all the products you want to buy to your shopping cart, go to "your shopping cart" and enter the required information. Click on "Checkout" to complete the order
You can contact us by e-mail or call us on 0031-(0)639708634 (Mon – Fri: 09.00 – 17.00) if you have any questions.
How do I pay for my purchase?
iDEAL
With iDEAL you can pay for your online purchases in a trusted, safe and easy way. You pay in your trusted internet payment environment, with the specific security methods of your own bank. As an internet banker you can immediately use iDEAL, without having to register for it. iDEAL only works for customers with a Dutch bank account.
PayPal
With PayPal, anyone with an email address can securely send and receive online payments using their credit card or bank account. PayPal members can use PayPal to make purchases on the website quickly and easily.
Bank transfer:
If you do not have a credit card or bank account that is suitable for iDEAL or PayPal, you can also pay by bank transfer. Transfer the total amount of your invoice to the bank account of Dok Home BV, stating the order number. As soon as your payment has been received, we will process your order.
Klarna Pay Later
Do you prefer to pay afterwards? This is also possible. With 'Pay later' you pay for your order afterwards as soon as you have received it and have decided to keep it. This way you never pay for what you send back. Paying afterwards with Klarna is safe and easy.
If you choose to use Klarna Postpay, an extra €2 will be added to the total amount.
How can I change or cancel my order after I have placed it?
In-stock items normally ship within 1-5 business days after an order is placed. We accept changes and cancellations on orders that have not yet shipped or if the items are backordered.
To change or cancel your order, please contact our customer service by e-mail or call 0031-639708634-(Mon - Fri: 09:00 - 17:00). We will do everything we can to fulfill your request. Once an item has been shipped, cancellation is no longer possible.
Why is the price for an item different than when I added it to the cart?
Prices are subject to change, including temporary discounts and permanent increases. The prices of items in your shopping cart represent the current price at which you will be charged.
Shipping and delivery
How do you calculate your shipping and handling costs?
The costs of shipment are determined at the costs applicable by PostNL to DPD. These costs are increased by the applicable VAT rate. The shipping costs depend on the weight and size of the product you ordered. You can easily view these costs when specifying the order.
What shipping options are available?
Deliveries within the Netherlands are delivered by PostNL or DPD
We deliver our products to various countries within Europe. Is your country not in the list?
shipping countries, please contact our customer service. We will then make a suitable shipping quote.
When will my order be delivered?
On the basis of your track and trace code you can see when your package will be delivered to you. Depending on our shipping location, the delivery time may differ from the standard 24-72 hours.
If you do not have a track and trace code one day after ordering, you can always contact our customer service.
Product information
Product information can be found in the product description. Assembly instructions are included in the package. If these are missing or if you have questions about a product, please contact customer service. Product information may contain errors, if you see an error, we would like to hear from you. Subject to any errors (including prices) on the website, no rights can be given. We will inform you if this is the case.
Status of the order
How can you check the status of your order?
You can check the status of your order by using the Track & Trace code that you received shortly before shipment. This allows you to track your package on its way to the delivery address.
I have not received a track and trace, what now?
It is possible that no track and trace is sent by the carrier. Of course we can help you solve this.
Before you send us an e-mail, we always ask you to check your spam box first. It often ends up in this box, as it is an automatic message. Did you not receive it in your spam box? Then it is possible that the latest delivery date of your order is further in the future, and it will still be sent.
Would you like more information about the delivery of your product? You can always send your order number or order number to [email protected] and we will help you further.
Return and exchange
How can I return a product?
Regret your purchase? That can happen. Most products can be returned within 30 days. We request that you email your order number and name to [email protected]. We will create a return label for you so that you can return your order in no time.
Note: Unstamped shipments are not accepted. For a quick handling of your complaint, you must enclose a copy of the invoice
What should I do if I have received damaged or incorrect goods?
If you receive faulty, incorrect or incomplete goods, please contact us immediately so that we can make it right. For faster assistance with a return or exchange claim, please email or call us. When sending an e-mail, it is important to send the following: your order number, contact details and photos of the damage (if applicable). Please keep all items and packaging materials until your claim is resolved.
If your replacement item is backordered or out of stock, we will notify you as soon as we have the estimated arrival date or we can discuss a suitable solution with you.
Delivery information
How do you calculate your shipping and handling costs?
The costs of shipment are determined at the costs applicable by PostNL to DPD. These costs are increased by the applicable VAT rate. The shipping costs depend on the weight and size of the product you ordered. You can easily view these costs when specifying the order.
What shipping options are available?
Deliveries within the Netherlands are delivered by PostNL or DPD
We deliver our products to various countries within Europe. Is your country not in the list?
shipping countries, please contact our customer service. We will then make a suitable shipping quote.
